Cancellation/Refund Policy

1. Order Cancellation

  • Order Cancellations by Customer:
    • Before Shipment: Orders can be canceled without penalty if the cancellation request is made within 24 hours of order placement. After this period, please contact our support team at harleen@punjabsolars.com for assistance.
    • After Shipment: Once your order has been shipped, it cannot be canceled. However, you may still be eligible for a return and refund
  • Order Cancellations by Punjab Solars:
    • Punjab Solars reserves the right to cancel orders due to reasons including product unavailability, incorrect pricing, or payment issues. In such cases, you will be notified via email, and a full refund will be issued promptly.

2. Return and Refund Policy

If you are not satisfied with your purchase, we offer the following return and refund options:

  • Eligibility for Return:
    • Products must be returned in their original packaging and inused, undamaged condition.
    • Return requests must be initiated within [14 days] of delivery.
    • Certain items, such as custom orders or clearance items, may not be eligible for return. Please check product descriptions for specific return information.
  • Return Process:
  1. To initiate a return, contact our customer support team at harleen@punjabsolars.com with your order details and the reason for the return.
  2. Our team will provide you with a return authorisation number and instructions for shipping the product back to us.
  3. Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
  • Refunds:
    • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within [specify timeframe, e.g., 7-10 business days] and will be applied to your original payment method.
    • Please note that the original shipping fee is non-refundable, except in cases of defective or incorrect products.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

4. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Customized or special-order items.
  • Products that have been installed, altered, or damaged after delivery.
  • Clearance and final sale items.

5. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us: at harleen@punjabsolars.com