1. Shipping Options
We offer several shipping options to best meet your needs. Shipping charges are calculated at checkout based on the delivery location, shipping method, and weight of the products.
- Standard Shipping: Estimated delivery time of [7 business days] within [Punjab].
- Express Shipping: For faster delivery, estimated at [3 business days].
- International Shipping: Available for select products. Delivery times and costs vary by destination.
2. Shipping Fees
Shipping costs are calculated at checkout based on the shipping method, delivery location, and order size. Free shipping may be available for orders exceeding [insert amount, if applicable]. Any applicable import duties, taxes, or fees for international orders are the responsibility of the customer.
3. Order Processing Times
- Processing: Orders are typically processed within [3 business days]. Orders placed after [midnight] or on weekends/holidays will be processed on the next business day.
- Confirmation: After placing an order, you will receive a confirmation email with your order details. A shipping confirmation email with tracking information will be sent once your order is dispatched.
4. Delivery Times
While we strive to meet estimated delivery times, please note that shipping times may vary due to factors beyond our control, such as customs delays, carrier issues, or weather events. Punjab Solars is not liable for delays once the package is in transit with the carrier.
5. Order Tracking
Once your order is shipped, a tracking number will be provided via email, allowing you to monitor your order’s status. For questions about tracking or delivery, please contact our support team at harleen@punjabsolars.com
6. International Shipping and Customs
International orders may be subject to customs inspections, fees, and import taxes based on the destination country’s regulations. These fees are the responsibility of the customer and may vary. Customs processing may delay delivery beyond our control.
7. Lost or Damaged Packages
Punjab Solars takes care to package your items securely. However, if your order is lost or damaged in transit, please reach out to our customer service team at harleen@punjabsolars.com within [7 days] of the estimated delivery date. We will assist in filing a claim with the carrier and arranging a replacement or refund if necessary.
8. Incorrect or Incomplete Shipping Address
Please ensure that your shipping address is correct when placing an order. Punjab Solars is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional fees may apply if re-shipment is necessary due to address errors.
9. Contact Us
If you have questions or need assistance with your order, please contact us: at harleen@punjabsolars.com